InnoLas Solutions stands for innovative laser technologies, customized equipment and process solutions, and the highest quality and productivity. With the InnoLas Solutions app, you as a customer can not only find out about the latest company news, but above all make use of the customer service and check the condition of your equipment. The main menu of the app takes you to the HOME, Service and EqCloud subcategories.
Whether it’s new products, personnel or partnerships: you are always up to date on what’s happening around InnoLas Solutions. A login is not necessary for this part of the app.
Our customer service is available 24/7 via the InnoLas Solutions Service Desk. Simply get in touch with us by opening a new ticket for your request in just a few steps. This can be an inquiry about a parts shipment or a technical problem. Upgrades, service calls or other after sales services can also be requested via the ticket system.
And this is how it works: In the ticket system, open a new service ticket via the app. Describe your concern, include pictures to document it, and provide a contact person. You can track the current processing status of your ticket in your app at any time.
For the InnoLas Solutions Service Desk you need a login. To create a new account, simply register with your email address.
You can monitor the status of your equipment via the EqCloud (Equipment Cloud). The app clearly lists all InnoLas Solutions equipment in operation at your site via the equipment filter. If you open the detail view for a plant, a menu appears in which you can view the following details:
Characteristic values of your plant:
- Plant availability
- Runtime and utilization
- Process parameters
- Status of incidents including historical data
- Classification of the degree of interference
Statistical data of your plant:
- Master data of the plant
- Manuals and documents for installation, service plans, etc.
Access to the EqCloud requires the plant to be connected to the cloud. This is the only way to transmit the data, which can then be retrieved and viewed via the app. In the event of a malfunction, the mapping of your plant in the EqCloud guarantees a short response time through push messages, so that long downtimes can be avoided and productivity can be secured.