Keep an eye on your plants with the InnoLas Solutions App
InnoLas Solutions stands for innovative laser technologies, customer-specific system and process solutions, and the highest quality and productivity. With the InnoLas Solutions app, you as a customer can not only find out about the latest company news, but also take advantage of the customer service and check the condition of your equipment. The main menu of the app takes you to the subcategories HOME, Service and EqCloud.
Whether it’s new products, personnel or partnerships: You are always up to date on what’s happening around InnoLas Solutions. A login is not necessary for this part of the app.
Our Customer Service is available for you 24/7 via the InnoLas Solutions Service Desk. Simply get in touch with us by opening a new ticket for your request in just a few steps. This can be a request for a parts shipment or a technical issue. Upgrades, service calls or other after-sales services can also be requested via the ticket system.
Here’s how it works: In the ticket system, open a new service ticket via the app. Describe your concern, add pictures to document it, and specify a contact person. You can track the current processing status of your ticket in your app at any time.
You need a login for the InnoLas Solutions Service Desk. To create a new account, simply register with your email address.
You can monitor the status of your equipment via the EqCloud (Equipment Cloud). The app clearly lists all the InnoLas Solutions plants that are in operation at your site via the equipment filter. If you open the detailed view for an equipment, you will see a menu in which you can view the following details:
Characteristic values of your plant:
- Plant availability
- Running time and capacity utilization
- Process parameters
- Status of malfunction cases including historical data
- Classification of the degree of the fault case
Statistical data of your plant:
- Master data of the plant
- Manuals and documents for installation, service plans etc.
Access to the EqCloud requires a connection of the plant to the cloud. Only in this way can the data be transmitted and subsequently retrieved and viewed via the app. In the event of a malfunction, the mapping of your plant in the EqCloud guarantees a short response time through push messages, so that long downtimes can be avoided and productivity can be secured.
Do you have questions about our services?
No matter whether you would like to get basic advice or already have very precise ideas – we will be happy to help you!